PERSONAL TRAINING TERMS AND CONDITIONS
At A Higher Place, We understand emergencies happen and we will try to be as accommodating as possible to reschedule your appointment before cancelling it.
If a rescheduled appointment can be made for that day – we will endeavour to change the time for you.
In the circumstances, that the appointment needs to be cancelled we will abide by following policy:
Personal Training Cancellation Policy
* All appointments for personal training will be scheduled directly between the personal trainer and the client.
* Subsequently, if a client has to cancel or reschedule any previously scheduled appointments, the client must contact the personal trainer directly at least 12 hours in advance of the scheduled appointment.
* If a client does not cancel or reschedule an appointment at least 12 hours in advance, A Higher Place reserves the right to charge a cancellation fee equivalent to a full personal training fee that would normally be charged for that training session. I.e. If a client is on a personal training package – one personal training session will be taken due to cancellation.
* If a client fails to appear for a scheduled appointment, A Higher Place reserves the right to charge a no show fee equivalent to the personal training fee that would have been charged for the training session.
* All cancellations must be made 12 hours in advance by phone, text or email.
* Likewise, any cancellations made by the trainer with less than 12 hours notice will entitle the client to 1 free session upon rescheduling.
Personal Training Package Expiration Policy
* 5 Sessions Personal Training Package will expire 2 months from the date of purchase” – no refund will be offered for unused sessions.
* 10 Sessions Personal Training package will expire 3 months from the date of purchase” – no refund will be offered for unused sessions.
* 20 Sessions Personal Training package will expire 6 months from the date of purchase” – no refund will be offered for unused sessions.
* Personal Training package Extensions will be reviewed on a case by case basis. Extensions will be valid for reasons such as traveling for work, illness/ injuries with a valid medical certificate
Personal Training Package Refunds Policy
* When Personal Training Sessions are purchased in a “package” – no refund will be offered for unused sessions. The discounted price per session is based on the whole package price.